Refund and Return Policy

At our store, we guarantee the quality of our products. We want you to be completely satisfied with your purchase, but we understand that sometimes a return is necessary. Our policy is designed to be as transparent and straightforward as possible.

1. 90-Day Return Guarantee

We offer an extended return window to ensure you have enough time to evaluate your new item. You have 90 days from the delivery date to initiate a return.

To be eligible, the item must be unused, in the same condition as when you received it, and in its original packaging.

2. Refund Process

Once your return is received and inspected by our quality control team, we’ll send you an email to notify you whether your refund has been approved or denied.

Approved Refunds: A credit will be automatically applied to your original payment method. Please allow a few business days for the transaction to be processed by your bank or credit card issuer.

3. Return Shipping Costs

Customers are responsible for paying the shipping costs to return items. Shipping costs for the original purchase are non-refundable. We recommend using a tracked shipping service, as we cannot guarantee receipt of the returned item.

4. Damaged or Defective Items

We take great care when packaging our products, but if you receive a damaged or defective item, we will resolve the issue immediately.

Please contact us via email at support@storename.com within 48 hours of delivery.

Include your order number and clear photos of the damage.

We will provide a free replacement or a full refund for any confirmed defect.

5. How to Initiate a Return

To initiate a return, contact our support team via the Store Inbox or the store’s support email. Our team will provide the necessary instructions and the return address.